Shipping
Orders are processed within 1 to 3 business days. Once your order ships, you will receive a confirmation email with tracking information. Delivery times and shipping costs are shown at checkout before you complete your purchase. If your package has not arrived within the estimated window, contact us at hello@beauvex.com and we will help track it down.
Returns
We accept returns within 30 days of delivery. To be eligible, products must be unopened, unused, and in their original packaging. For hygiene and safety reasons, opened skincare products cannot be returned unless they arrived damaged or defective. To start a return, email hello@beauvex.com with your order number and we will send you return instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund, including shipping.
Refunds
Once we receive and inspect your return, we will notify you and issue your refund to the original payment method within 5 to 10 business days. If you have not received your refund after 10 business days, check with your bank or card issuer first, then contact us at hello@beauvex.com.
Questions
For any questions about shipping, returns, or refunds, email hello@beauvex.com.